What we collect through this website, why we collect it, and how to ask us about it.
This policy explains how Tswanacrete (Pty) Ltd handles personal information collected through tswanacrete.co.bw. It was last updated on 19 September 2026.
Tswanacrete (Pty) Ltd, Unit 2, Plot 10223, Mokolwane Road, Broadhurst Industrial, Gaborone, Botswana. You can reach us on +267 3104670 or at info@tswanacrete.co.bw. PourEpoxy (Pty) Ltd, our resin flooring installation division, is part of the same group and information shared with one may be shared with the other where it is needed to answer your enquiry.
We collect two kinds of information.
Information you give us. When you complete the enquiry form, email us, or contact us on WhatsApp, we receive whatever you choose to send: typically your name, company, email address, telephone number and the details of the project or product you are asking about.
Information collected automatically. Like most websites, this site uses Google Analytics to understand how it is used — which pages are visited, which data sheets are downloaded, roughly where visitors are located, and which device and browser they use. Google Analytics sets cookies in your browser and records a truncated version of your IP address. We do not use this information to identify you personally, and we do not run advertising or remarketing tracking on this site.
We do not sell your information, and we do not share it with anyone for their own marketing purposes.
Your information may be handled by the service providers we rely on to run the business: our website host, our email provider, and Google (for Analytics). Where a technical question has to be referred to the manufacturer — a.b.e. Construction Chemicals, Cemcrete, Technical Finishes or Finfloor — we may pass on the technical details of your query, including the contact details needed to reply to you. We may also disclose information where the law requires it.
Enquiries and quotations are kept for as long as they may reasonably lead to business, and sales records are kept for the period required by Botswana tax and company law. Google Analytics data is retained on Google’s standard schedule and is not linked to your enquiry.
You can ask us what information we hold about you, ask us to correct it, or ask us to delete it, by emailing info@tswanacrete.co.bw. We will respond as promptly as we reasonably can. If you would rather not be counted in our website statistics at all, you can block cookies in your browser settings or install Google’s official opt-out add-on; the site will continue to work normally.
This site is served over HTTPS, and we restrict access to enquiry records to the staff who need them. No method of transmitting information over the internet is completely secure, so please do not send us confidential or financial details through the enquiry form.
Manufacturer data sheets and brand websites linked from this site are published by those manufacturers and are governed by their own privacy policies, not this one.
If we change how we handle personal information, we will update this page and change the date at the top. If you have a question about anything here, please get in touch — a real person will answer.